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  The Manager Guide:  STEPS
 
Throughout this guide we describe two approaches to implementing the FFWO:

     The first (“Compliant Approach”) explains the minimum needed to process a schedule change
     The second (“Collaborative Approach”) meets the FFWO minimum and strengthens outcomes

All covered employers must implement FFWO. On a voluntary basis, they can choose the more inclusive and mutually beneficial approach outlined in the second track.
 
     
 
 

 
 


FFWO COMPLIANT APPROACH


The timeline for requesting, reviewing, deciding on and potentially appealing decisions on requests is at the heart of the new law. Indeed, while there is broad latitude for final decisions by businesses, there is no room for violating the deadlines stipulated in the FFWO. They are:


         Step 1  Submit written request;
  Mark date;   meeting with manager should occur within 21 days

         Step 2  Meet with manager;
  Discuss request;   decision should be made within 21 days

         Step 3  Accept/appeal decision;
  Set start date,   continue previous schedule or appeal

         Step 3A  Submit written appeal;
  Mark date;   meeting with manager should occur within 21 days

        
Step 3B  Final decision made;
  Meeting with manager;   employer makes final decision


FFWO Flowchart


FULLY COLLABORATIVE APPROACH


The collaborative approach respects the same timeline. However, it encourages more back and forth and assigns great value to: 1) the stance of both employee and manager toward the process; 2) the content of the required meetings; and 3) the surfacing of business value as well as challenges. Timing is an essential thing, but not everything. Working together is vital in creating new schedules.

The flowchart for the collaborative chart will look the same as the FFWO chart. Collaboration suggests amending the basic steps.

         Step 1  Submit written request;
  Mark date;   meeting with manager should occur within 21 days
                    The reasons – family or personal – matter; but good reasons with bad impact get denied
                    The Collaborative Request Form focuses on business impact; encourage its thorough use
                    Support talking with co-workers to get their ideas and understand their concerns
                    See if similar schedules already exist, and learn how they came about and are working

         Step 2  Meet with manager;
  Discuss request;   decision should be made within 21 days
                    Explore the positive gains to the business suggested by the employee
                    Inquire about anticipated concerns and ways the employees might address them
                    If the decision seems likely to be negative, make your business concerns clear

         Step 3  Accept/appeal decision;
  Set start date,   continue previous schedule or appeal
                    As part of a denial, suggest issues a revised proposal should address; don't just re-submit

         Step 3A  Submit written appeal;
  Mark date;   meeting with manager should occur within 21 days
                    The focus here should be on addressing original areas of denial and new information and
                         arguments


        
Step 3B  Final decision made;
  Meeting with manager;   employer makes final decision


 
     
 
 
Flex Request Resources

Collaboration@Work
The pioneering SF nonprofit New Ways to Work began introducing flexibility into organizations four decades ago.

Today New Ways sponsors Collaboration@Work, a project supporting superior implementation of the new “Right to Request” ordinance.

It collaborates with employers, government and employees to build a more flexible San Francisco.


SF-FFWO Website
The City’s Office of Labor Standards Enforcement enforces the new law. This official site hosts the law, forms and official information.
     
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